Last updated: 17 October 2026
These Terms of Service (“Terms”) apply to Flamez.shop, our storefront, customer accounts, Discord community, and every product or service we sell. Read them before you create an account or pay for anything. By registering, checking an acceptance box, completing checkout, or continuing to use the site after we publish an update, you agree to these Terms and to our Privacy Policy.
1. Who we are and what these Terms cover
Flamez.shop (“Flamez”, “we”, “us”, “our”) sells digital and physical products related to gaming software and DMA setups. Depending on the listing you buy, that may include:
- Digital licenses — time-limited or lifetime access to software for specific games or platforms, delivered through your customer account or loader.
- DMA hardware — Flamez PCIe cards, bundles, HDMI/DisplayPort fusers, aiming devices (such as MAKCU and FERRUM), and accessories (mini PC, Thunderbolt expansion, PCIe cables, storage, and similar items listed on our DMA pages).
- Firmware and configuration services for compatible DMA hardware, including optional custom installation when offered at checkout.
- HWID / spoofer tools, where listed in the shop.
- Customer support through tickets and community channels.
Each checkout line is its own purchase. What is included is only what that product page and order confirmation describe — not other products in our catalog.
2. Eligibility
You must be at least 18 years old (or the age of majority where you live, if higher). You represent that you have legal capacity to contract, that you are not buying on behalf of a minor without proper authority, and that you are not barred from our services under applicable sanctions or trade restrictions. You are responsible for whether your use is permitted in your country and under any game, platform, employer, or tournament rules that apply to you.
3. Read listings before you pay
Product pages, FAQs, system requirements, duration, region notes, and checkout summaries define what you are buying. If something is unclear, open a support ticket before payment. Completing payment means you understood the listing as written. “I did not read the page” is not a basis for a refund where the law allows us to treat digital goods as final.
4. Prices, taxes, and separate products
Prices are shown in the currency on the checkout screen (typically USD unless stated otherwise). The amount on your order is what you owe Flamez for that line item only.
Unless a single checkout line explicitly bundles them together, the following are not included in the price of another product:
- DMA hardware, cables, fusers, firmware, or accessories you did not order on that line
- Optional add-ons (such as custom installation) unless you select them at checkout
- Windows licenses, third-party software we do not sell, ISP fees, or payment-network fees charged by your bank or wallet
Buying one product does not include the rest of a DMA stack unless the product page or bundle listing says so.
5. DMA hardware, firmware, and shipping
Physical orders ship to the address you provide. Delivery times, carriers, and any shipping fees are stated on the product page or at checkout. Risk of loss passes to you when the carrier marks the shipment delivered, except where mandatory consumer law says otherwise.
Hardware must be used only as intended and in compliance with applicable law. Firmware and flashing services, when sold, apply to the card types and anti-cheat scopes described on the listing. Incorrect model choice or use outside stated compatibility is your responsibility.
Custom installation, when purchased, is guided setup help for your build — not on-site IT, data recovery, or a guarantee of a particular in-game outcome.
Return and defect handling for hardware is described in our Refund Policy. These Terms govern use and liability; the Refund Policy governs whether we offer replacement, credit, or other remedies.
6. Digital licenses and loaders
When you pay for a digital product, you receive a limited, personal, revocable, non-exclusive, non-transferable license to use that product for the duration and scope shown at checkout, tied to your account unless the listing says otherwise.
You do not acquire source code, our brand, infrastructure, other customers’ keys, or any right to resell or operate a competing store using our materials. Sharing, renting, leaking, or bulk-reselling keys or loader access is prohibited and may result in immediate revocation without refund.
7. HWID and spoofer products
Where we sell HWID or spoofer tools, they are licensed software like other digital products. They do not guarantee that any game, anti-cheat, or platform will accept your machine afterward. Use is at your own risk. Bans and enforcement actions remain your responsibility.
8. No affiliation with game companies
Game titles, logos, and anti-cheat names belong to their respective owners (including publishers such as Riot Games, Valve, Epic Games, Battlestate Games, Activision, and others). Flamez is not affiliated with, endorsed by, or sponsored by those companies. Names appear only to describe compatibility or topics customers ask about.
We do not sell official game clients, in-game currency, or publisher-owned assets. Your license covers only what Flamez provides.
9. Intellectual property and copyright notices
Our website, loaders, branding, documentation, and original software are owned by Flamez or our licensors. You may not scrape, reverse engineer, republish, or use them to build a competing service.
If you believe content on our site infringes copyright you control, contact us at support@flamez-shop.mysellauth.com with your contact details, identification of the work, the URL, and a good-faith statement that you are authorized to act. We may remove or disable material as we reasonably determine. Abusive or false copyright claims may be treated as a breach of these Terms.
10. Disclaimers
Except where mandatory law requires otherwise, everything we provide is offered “as is” and “as available.” We disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted access, and any promise that software will remain undetected, unpatched, or suitable for your hardware.
Marketing, Discord messages, videos, and support chat are helpful information, not contractual guarantees, unless we put a specific promise in writing signed by an authorized representative.
11. Limitation of liability
You use our products at your own risk. To the fullest extent permitted by law, Flamez and its owners, staff, and contractors are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of data, accounts, ranks, skins, revenue, or hardware arising from purchase, installation, or use — including DMA hardware, firmware, digital licenses, or spoofers.
Our total liability for any claim relating to a specific order is limited to the amount you paid Flamez for that order. Some jurisdictions do not allow certain limits; in those places our liability is reduced only to the extent allowed.
12. Game bans and third-party enforcement
Using cheats, DMA tools, spoofers, or related software may violate game or platform terms and anti-cheat rules. You accept all risk of account, hardware (HWID), IP, or tournament bans. A ban after delivery is not treated as a defective product for refund purposes where the law permits final sale of digital licenses.
13. Refunds
Digital licenses can often be delivered or activated immediately. All sales are final to the extent permitted by law. Details, exceptions for hardware, and how to ask for a discretionary review are in our Refund Policy. Any goodwill credit we offer is store balance on Flamez.shop only, not cash or a payment-processor reversal.
14. Payment disputes and chargebacks
Contact us through a support ticket or support@flamez-shop.mysellauth.com before filing a chargeback, bank recall, or wallet dispute. We may provide delivery logs, these Terms, and your acceptance records to the processor.
Filing a dispute to recover a delivered digital license, or misrepresenting that you did not authorize a charge you or someone with access to your account placed, is a material breach. We may suspend the account, revoke licenses, and contest the claim. This does not prevent you from reporting genuine fraud or safety issues to the proper authorities.
15. Account security
Keep your password and linked accounts secure. You are responsible for activity on your account until you notify us of unauthorized access. We may suspend accounts involved in fraud, resale, abuse, or repeated chargebacks.
16. Prohibited conduct
You may not use our services to break applicable law, attack our systems, distribute malware, harass staff or customers, impersonate Flamez, run an unauthorized reseller or cheat shop using our keys or stack, or harm others. We may terminate access without refund for serious or repeated violations.
17. Support
We offer support through tickets and community channels as staffing allows. Support is not a guarantee of a particular outcome, setup success, or refund where these Terms and the Refund Policy say otherwise.
18. Changes
We may change products, prices, regions, and these Terms. For material changes we will post an updated date and, where required, ask you to accept the new version before further purchases. Continued use after acceptance binds you to the updated Terms.
19. Indemnification
You agree to defend and indemnify Flamez and its personnel against claims, fines, and reasonable legal fees arising from your use of our products, your breach of these Terms, your resale or leaks, your payment disputes, or your violation of third-party or game rules.
20. Governing law and disputes
These Terms are governed by applicable law as stated in your jurisdiction of purchase where consumer rules require, otherwise by the law we designate in our checkout or account flow. Where arbitration or individual (non-class) dispute resolution applies, you agree to those procedures to the extent they are enforceable. If any clause is invalid, the rest remains in effect.
21. Entire agreement and contact
These Terms, the Privacy Policy, the Refund Policy, shipping policy where relevant, and your order confirmation form the agreement for your purchase. Questions: open a support ticket on Flamez.shop or email support@flamez-shop.mysellauth.com.