Last updated: 16 August 2026
Digital licenses and hardware orders follow our Terms of Service. This page explains how refund requests are handled in plain language.
All sales final
Software keys and hardware ship quickly after payment. All sales are final where the law allows.
We do not refund when
- You did not read the product page, shipping times, or policies
- Setup issues, change of mind, or dissatisfaction after delivery
- Game bans, detections, or third-party platform penalties
- Currency, bundle, or pricing expectations after checkout
- A payment dispute is filed after delivery or meaningful use
Discretionary store credit
Any goodwill offer is store credit on your Flamez.shop balance only—not cash and not a chargeback substitute.
How to request review
Open a ticket within 48 hours of purchase and before meaningful use. Include your order ID and a clear description of the issue.
DMA hardware
Physical goods are non-returnable once shipped except where law requires or we confirm a covered defect. Report shipping damage within 48 hours with photos.
Contact first
Always open a support ticket before disputing a charge with your bank or payment provider.