Last updated: March 16, 2026
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use Flamez.shop and our services.
1. Information We Collect
We collect information you provide directly to us when creating an account, making a purchase, or contacting support. This includes your email address, username, and payment information processed through secure third-party payment providers. We do not store full payment card details on our servers.
When you visit our website, we automatically collect certain technical information such as your IP address, browser type, operating system, referring URLs, and pages visited. This information is used to improve our services and ensure security.
2. How We Use Your Information
We use the information we collect to process your orders and deliver your purchased products; send you notifications about your order status; respond to your support requests; improve our website and services; detect and prevent fraud and abuse; and comply with legal obligations.
We do not sell, trade, or rent your personal information to third parties for their marketing purposes.
3. Information Sharing
We may share your information with payment processors to complete your transactions, service providers who assist us in operating our website (subject to confidentiality agreements), and law enforcement or government agencies when required by law.
We do not share your personal data with any other third parties without your explicit consent.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
5. Cookies
We use cookies and similar technologies to maintain your session, remember your preferences, and analyze website traffic. You can control cookie settings through your browser. See our Cookie Policy for details.
6. Your Rights
You may request access, correction, or deletion of your personal data where applicable. Contact us by opening a support ticket on our store. We will respond within 30 days where required by law.
7. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Order records are retained for a minimum of 3 years for financial compliance purposes.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of our services after changes become effective constitutes acceptance of the revised policy.
Questions? Open a support ticket on Flamez.shop.